FAQS

Tire Change FAQs

First Auto Assist does not deliver or install new tires.

We do not offer any free tire change service. All our roadside assistance services are paid services.
We do not provide services that involve mounting, balancing, and rotating of tires. If you need additional tire repair after we get you back on the road we can provide you with information on a trusted tire shop in your area.
When you experience a flat tire or blow out you should park safely on the shoulder of the roadway, put on your hazard lights, and parking brakes. If you have warning triangle reflectors; place them 2-3 meters behind slightly to the left side, so that people can be warned without crashing into your triangle/car before calling for help.
You cannot change your flat tire on a hill, dirt or grass because the jack could slip allowing the vehicle to fall on the ground which could cause bodily injuries.
According to DMV.org, a person with experience is usually able to change a flat tire within 20 minutes or less. Adverse conditions such as darkness or weather conditions could make the process take longer.
It is unsafe to drive on tire with bald spots. If you noticed any of your tires has a bald spot, replace your tire immediately at your local tire shop.
You would need gloves, knee pads, a jack, lug wrench, spare tire, and a wheel lock key for wheels with lock, and an extension bar to lower the spare tire for SUVs and minivans where the spare tire underneath the vehicle.
Our team of professional service partners will deliver air to your vehicle and inflate it with the proper PSI (pounds per square Inch) if you have a flat tire, and have you back on the road.

Our First Auto Assist technicians have all the required equipment to replace your tire in case your vehicle is missing a jack or other required tools.

If you have any issues changing a flat tire yourself, stop where you are and call First Auto Assist. Our service technicians are trained to help in a number situations and conditions, including slipped jacks or stripped lug nuts.

Sure, one of our partners will be at the location to help you install your spare tire.
We do not deliver new tires to customer locations. You might need to call a local towing service, and have your vehicle towed to a nearby tire shop to have your two busted tires replaced.
Due to the safety requirements and DOT standards of vehicles above a certain GVW we can not change flat tires of rvs, dually trucks, semi trucks, and coach buses.
We certainly can have one of our service partners dispatched to your location, remove your flat tire and install your spare tire.
Our service partners are equipped with light vehicles that can easily maneuver in parking garages.

First Auto Assist does not sell replacement tires. If possible, we can repair your flat tire if it is safe to do so.

We do not offer any free tire change service. All our First Auto Assist services are paid services.

If applicable, First Auto Assist can plug a flat tire. However, this is not always the case if the hole is too large, or too close to the tire sidewall.

Unfortunately, we do not pick up customers from one location to another prior to providing service. We only provide service at the customer’s location.
We can have one of our service partners dispatched over to your location within 15- 30 minutes.
We do not accept “CASH” payments for any of our services. We only accept all major credit and debit cards.
We can dispatch one of our service partners to your location to remove your flat tire and install your spare tire.

Dead Battery Jump Start FAQs

You could jump start your car if you have a jumper cable and another car with an available battery.
We could dispatch one of our service partners to help you jump start your car battery within 15 – 30 minutes.
The best way to find out what exactly is wrong with your car if it doesn’t start is to have a professional mechanic diagnose it.
If your car is clicking but won’t start, it sounds like you have a dead battery. Simply charge or boost your battery, or check your battery terminals they could be loose.
Slow engine crank, Low battery fluid level, swelling bloating battery case, battery leak, and old age are possible reasons why your car battery is dead.
Put on a disposable glove, clean the battery poles with a clean towel. Place a small amount of vinegar in a container such as a cup. Pour the vinegar over the battery pole/poles that are corroded. Wait for about five minutes then wipe the corroded area with the towel until the poles are cleaned and dried.
Corrosion on the battery terminal is due to hydrogen gas being released from the acid in the battery. It mixes with other things in the atmosphere under the hood and produces the corrosion you see on the terminals. If the corrosion occurs on the negative terminal, your system is probably undercharging.
Between 2 to 5 years.
Between 10 – 15 minutes after you jump start it.
Take out your jumper cables, place both vehicles in park or neutral and shut off the ignition in both cars, attach one of the red clips to the positive terminal of your battery, attach the other red clip to the positive terminal of the other car, attach one of the black clips to the negative terminal on the other battery, attach the last black clip to an unpainted metal surface on your car that isn’t near the battery, start the working vehicle and let the engine run for a few minutes, then start your vehicle.
Open the hood of your car that needs to be jumped, connect the red positive clamp of the jump box to the red positive terminal of your battery, connect the black negative clamp of the jump box to the black negative pole or an unpainted metal under the hood of the car that needs the jump. Start the car. Remove the positive clamp of the jump box than the black negative clamp of the jump box and close the hood. Allow the vehicle to run for about 10 – 15 minutes than drive away.
Yes, we deliver batteries to customers.
Yes, we do battery installations.
Connect the cable or jump box to the positive pole under the hood and an unpainted metal (ground) if that doesn’t work, some batteries are hidden in the trunk of the vehicle.

Car Lockout FAQs

Yes. One of our professional trained technicians will come to your location and unlock your car
No. We do not cut car keys.
Yes. We will dispatch one of our technicians to unlock your car and get you back on the road.

Mobile Car Battery Replacement Service FAQs

Yes. One of our technicians will come to your location, replace your battery, and dispose of your
Yes. our technicians have all of the necessary tools and solutions to get rid of the acidic corrosion on your battery terminals.
No. We do not replace battery terminals.
Yes. We can run a diagnosis to see if your alternator is charging your battery.
Yes. Our technicians will run a diagnosis to determine if your battery has enough charge.

Mobile Tire Repair FAQs

No. First Auto Assist does not sell, deliver, or replace tires. We only repair or change tires.

Yes. Our technicians are equipped with the right tools and equipment to remove a nail or screw from your tire, plug it, and inflate it with the right tire PSI (tire pressure).
No. We do not replace valve stems.
Yes. Our service includes the removal of stripped lug nuts from your wheel and tire change.
Yes. Our service includes wheel lock removal.

Fuel Delivery FAQs

Yes. We will only deliver 5 gallons of gas to your location.